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Soportio joined us at a critical moment during our high season, when we faced extremely high traffic volumes and a significant backlog of support tickets. On our request, Soportio assembled a team of 10 agents within just one month. Their leads handled scheduling, training, and skill-up sessions, allowing us to focus entirely on marketing efforts. It would have been extremely challenging to navigate the 2023-2024 high season without Soportio’s timely and efficient launch. Highly recommend their team!

Soportio launched a qualified billing team proficient in both English & Spanish on very short notice. It was a timely helping hand that let us stabilize our request backlog and financial metrics. After several months of productive cooperation, we also requested a Support Audit for the in-house team. The full Support Audit helped us realize our strong and weak points and allowed us to create a roadmap for the next year.