A fast-growing entertainment platform needed a support function built from zero — one that could keep pace with rapid month-over-month growth without ever falling behind.
The platform was scaling quickly and had no dedicated support operation in place. Volume was rising every month and needed a function that could be stood up fast and grow just as quickly.
Soportio built the support function end-to-end — staffing, processes and tooling — and layered in AI automation to absorb repetitive contacts, so the team could scale smoothly alongside 30% month-over-month growth.
A complete support function was built from launch and scaled in step with 30% month-over-month growth, combining AI automation with a dedicated team to hold quality steady throughout.