Plans

Choose the engagement that fits

Every plan is staffed with dedicated, trained agents. Talk to us and we'll right-size it.

Starter

Best for small support teams.

  • Dedicated support agents
  • Email support
  • Live chat support
  • Flexible coverage
  • Weekly reporting
  • Knowledge base support

Enterprise

Custom solution for high volumes.

  • Everything in Growth
  • 24/7 coverage
  • Dedicated management
  • Custom workflows
  • Advanced reporting
  • SLA management
  • Strategic support consulting
AI Support add-on

Add AI that does the heavy lifting

Layer AI-assisted support onto any plan — it resolves routine requests instantly and makes your human team faster on everything else.

Ticket categorization

Incoming requests auto-tagged and routed to the right queue.

Response suggestions

Agents get AI-drafted replies grounded in your knowledge base.

Knowledge base optimization

Gaps surfaced automatically so your docs keep improving.

Workflow automation

Refunds, status updates and routine actions handled end-to-end.

Included in every plan

The essentials, on every engagement

Dedicated agents
Onboarding
Reporting
QA processes
Flexible scaling
Process documentation
Team management
Why Soportio

Why companies choose us

Faster response times

Trained teams and AI cut first-reply and resolution times.

Reduced support costs

Outsourced, right-sized teams lower cost per ticket.

Improved CSAT

Quality-monitored agents keep satisfaction high.

Easy team scaling

Add capacity in weeks as your volume grows.

Experienced professionals

11+ years handling high-volume, multilingual support.

FAQ

Pricing questions, answered

Pricing is based on team size, coverage hours, channels, and SLA requirements. After a short discovery call we build a tailored proposal — no rigid packages, no hidden fees.

Yes. You can add agents, languages, or coverage hours as your volume grows — most changes go live within a couple of weeks.

Yes. Round-the-clock coverage across every time zone is available on the Enterprise plan and as an add-on to Growth.

We integrate with your existing helpdesk and channels — Zendesk, Intercom, Freshdesk and your web, iOS and Android support.

Most teams go live in a few weeks. We handle hiring, training, and tooling in parallel so you keep momentum.

Yes. We provide multilingual support across major European and global languages, staffed to match your markets.

Ready to build your customer support team?

Let's discuss your support needs and create a tailored solution.